Empowering you with information and knowledge on how to manage and stay well through your hormonal transition.

Frequently Asked Questions

How do I book an initial consultation?2022-07-12T15:01:15+00:00

You can book an initial consultation by completing the contact form here, or alternatively, you can email us at If you would prefer to speak to a member of the bookings team, you can also call us on 01323 844344.

Can I have a telephone or video consultation?2023-04-12T14:34:54+00:00

We offer face-to-face appointments in our clinic at the McIndoe Centre, Holtye Road, East Grinstead, RH19 3EB.

Telephone and online consultations are available on request and are charged at the same price as face-to-face consultations.

We are unfortunately unable to offer telephone or online consultations to patients living in or whilst visiting a country abroad. We cannot consult with you from visiting overseas due to restrictions in our insurance. All our overseas patients must be seen either in the clinic in Seaford or via a video or phone consultation whilst in the UK.

Do I need a referral letter from my GP?2022-05-24T16:04:24+00:00

You do not need a GP or another doctor’s referral letter to be seen at The Hormone Centre. The majority of women self-refer and do not need a letter.

If you have any blood test results or letters from previous relevant medical consultations please bring these with you when you attend your appointment. Alternatively, you can email us and we can send you a secure link so you can upload documents onto our patient IT system.

Will my GP be notified that I have been seen at The Hormone Centre?

With your permission we would like to write to your GP with a summary of our assessment and any treatment. We will send you a copy too. The Hormone Centre likes to work with the NHS to make sure that consistency of care is always maintained. If you don’t want your GP notified, then please let a member of the team know.

Do you prescribe bioidentical HRT?2022-05-24T16:05:18+00:00

The safest types of HRT are “body identical hormones” which means that they are the same structure as the hormones you naturally produce in your body. These hormones are also sometimes referred to as “regulated bioidentical HRT”.

There are some types of hormones called “compounded bioidentical hormones”. These are completely different to body identical hormones – they are not regulated and are not subject to any quality control. We do not prescribe these.

Do you prescribe testosterone?2022-05-24T16:07:47+00:00

Testosterone is an important hormone, and many women find that using testosterone can improve their symptoms of menopause. To date, there is no licensed preparation of testosterone available for women in the UK. At The Hormone Centre, our doctors can prescribe testosterone where it is clinically indicated.

Do you see patients from overseas?2022-05-24T16:10:00+00:00

We can only see patients from overseas if they are in the United Kingdom, Channel Islands, or the Isle of Man for their appointment. Patients who are domiciled outside the United Kingdom, Channel Islands or the Isle of Man can be seen either in The Hormone Centre or via a video or phone consultation whilst in the UK at the time of their appointment.

Patients who were domiciled in the United Kingdom, the Channel Islands or the Isle of Man at the time of their initial treatment but have now moved overseas can either attend The Hormone Centre for follow up appointments or participate remotely by telephone or video link whilst in the UK at the time of their initial appointment.

How long does a consultation last?2022-05-24T16:10:45+00:00

We ask patients to allow 90 minutes in total, this may be over 2 visits depending on appointments. We ensure that there is adequate time during a consultation for women to explain their situation and be given individual advice and choices regarding treatment, including HRT.

How long does it take for HRT to work?2022-05-24T16:11:49+00:00

Response times do vary for women once they start HRT. Some women find they feel better quickly whereas for other women it can take three months to feel the full effects. We ask that with any treatment you are given you allow three months before deciding how it suits you.

Some women do develop breast tenderness initially which often settles. Some women do experience some bleeding which usually settles within the first few months.

During your follow-up appointment, if you are still experiencing symptoms your consultant may decide that the dose or type of HRT needs to be changed.

How much does a consultation cost?2022-05-24T16:14:15+00:00

Please click here to view our price list.

How much will the HRT medication cost?2022-05-24T16:16:44+00:00

Women who are likely to benefit from taking HRT are usually given a private prescription for the first few months. You can then continue to have HRT as a private prescription from The Hormone Centre or ask your GP to continue the prescription on the NHS.

Any private charges for writing a prescription are included at your initial consultation. Repeat prescriptions will be charged £37.

Costs for a month’s supply of HRT will vary depending on the type of medication prescribed, but varies is around £14 per item. Testosterone is more expensive at £80 for a tube of cream that will last around 3-4 months.

Please note that your chosen pharmacy will issue a prescription dispensing fee for each prescription which differs from pharmacy to pharmacy.

You can opt for us to send your prescription to our trusted online pharmacy provider who can send your medications out by delivery via DPD. If we issue a prescription to the online pharmacy and you pay for it by 3 pm, your medication can be delivered on a free next-day service.

How often will I need to be seen?2022-05-24T16:17:28+00:00

We encourage appointments to be rebooked again around three months after your initial appointment. Sometimes then after 6 months and for an annual review.

I am still having periods – can I still be seen in the menopause clinic?2022-05-24T16:18:32+00:00

The menopause occurs one year after a woman’s last menstrual period. Many women experience perimenopausal symptoms for several years before their periods stop. If you are experiencing perimenopausal symptoms which are having a negative impact on the quality of your life, then it is likely you will benefit by being given individualised advice and treatment from one of the clinicians in our clinic. This could include starting you on hormones.

What qualifications do the doctors and nurses have?2022-05-24T16:20:59+00:00

All the consultants working in the clinic have been trained as GPs, nurses, and midwives who all have a specialist interest in the menopause.
Find out more about our clinicians and their qualifications here.

Will I be given HRT?2022-05-24T16:23:14+00:00

Although the majority of women usually benefit from taking a type of Hormone Replacement Therapy, this is only one part of treatment for the menopause. Some women choose not to take HRT or cannot take HRT due to medical reasons and so there are alternative treatments available. These will be discussed on an individual basis.

Will my medical insurance cover the cost of my consultation?2022-05-24T16:27:11+00:00

Treatment for the menopause is not covered by private medical insurance but it is always a good idea to check with your insurance company.

How will my ID be checked?2022-05-25T08:32:00+00:00

On registering with the clinic, you will be asked to email or upload a copy of your photo ID (driving licence or passport). A copy of this will be saved in your medical records for future identification purposes. Your data is secured safely in a medical database that has end-to-end encryption.

What if I have questions in between appointments?2023-04-12T14:33:25+00:00

If you have a query, please contact us or email and we will do our best to assist you. Please be aware that medical enquiries may necessitate a review appointment to be addressed fully. Please see prices for appointments and email questions.

Does the centre have wheelchair access?2023-04-12T14:33:05+00:00

The building is wheelchair accessible.

Please let us know in advance if you have any special requirements and we will do our upmost to accommodate your needs.

Where can I park?2023-04-20T15:49:32+00:00

Limited car parking is available on The McIndoe Centre site. Parking is free.

The nearest train station is East Grinstead Train Station and the clinic is approximately a 20-minute walk or there is a taxi rank outside the station. We are also on a bus route with stop right outside.

You can find further directions and map here.

How can I give feedback?2022-09-12T13:55:10+00:00

The Hormone Centre aims to provide patients with a professional service of the highest standard and we welcome all feedback so that we can continually improve. At the end of your consultation, you will be emailed and offered the opportunity to provide feedback using our independent review service Doctify. You are also welcome to contact The Hormone Centre by email to ask for a link to this service at any time details of our complaints policy can be found here.

From time to time we may survey our patients to ask for more in-depth feedback on the service we offer – completion of these surveys is purely voluntary.

Book your appointment online

Are you ready to start your journey? Get in touch today to see how we can support you or book your appointment with us online today.

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